Help center
Short, plain answers — the same help that ships inside BounceDay.
Getting started: your first booking
The whole loop, start to finish — add a unit, book it, send the quote, run day-of.
Adding your fleet with the camera
Photograph a unit, we draft the listing, you check it before it joins.
What a unit costs you, and where it has been
Log repairs and cleaning against the unit that needed them, and read every party it has worked.
Never double-booking a unit
We check availability the moment you add a unit to a booking.
Changing a booking after you sent it
What a signature freezes, what stays yours to edit, and how to move a date.
E-sign and deposits
Send a signable contract and take the deposit at signature — on Solo and up. Card, bank transfer, or your own payment link.
Damage waivers, generators, and your other charges
Set up the extras that ride alongside the rental once, then add them to a quote in a tap.
How far you deliver, and what you charge to get there
Set a free radius, a per-mile rate, and the furthest you will go — then the charge works itself out.
Sales tax on your rentals
Your rates, added to every new booking automatically.
Promo codes and the offer on your page
A percent or a flat amount off, fenced by dates, size, and how many times it may be used.
Setting up your storefront
Where it lives in the app, the two things it needs before it can go live, and what your customers see.
Requests from your page, and what to do with them
Where they land, what accepting does, and why nothing is booked until you say so.
Getting reviews from your clients
We ask the morning after the party. Here is who gets asked, and what shows on your page.
Setting up payouts
Connect your account once, then take card and bank payments from clients.
What the platform fee is
What BounceDay takes when you collect through us, on which plans, and what we do not take.
Deposits, balances, and refunds
What is due when, why signing comes first, and how to refund a client.
Letting a booking accept itself
Hand over a set of bounds and BounceDay can say yes for you — inside them, and never outside.
Running day-of mode offline
Your stops, checklists, and photos work with no signal. Nothing is lost.
Weather flags — we flag, you decide
A forecast past your threshold raises a flag. The reschedule is your call.
Per-unit P&L
See which units earn their garage space — revenue, use, cost, and net.
Plans, billing, and the off-season pause
Upgrade on the web; pause for $9 a month instead of cancelling.
Adding drivers and staff to your business
Seats, the two roles, and how to show each person only the runs they are on.
Weather policy and waiver templates
Edit the policy and waiver that ride inside every contract — your words.
Text updates for your clients
How booking text updates work: what gets sent, how clients opt out, and your monthly limit.
Didn’t get your sign-in code?
Your code comes by email, every time. Here is how to get it when it is slow.
Your client says the quote email never arrived
The quote goes to your client by email, and so does the weather reschedule offer on Pro and up. Check, resend, or share the link yourself.
Something is stuck, or a photo would not read
What queues on your phone, how to tell it is moving, and what to do when it is not.
Export your data, or delete your account
Take everything with you anytime, on any plan. Deleting is a separate, deliberate step.
What that message on your screen means
The exact messages BounceDay shows you, and what to do about each.
Saturday runs itself
BounceDay photographs your fleet, blocks double-bookings, and runs day-of offline — free to start.